Don't Miss the Next Deadline for Federal Compliance

Book a Risk-Free Demo

Terms & Conditions

Customer agrees to pay the price of each of the Products and/or Services described on an Order, together with freight, taxes, and any other itemized charges, fees, and costs (the “Price”).

PRODUCT RETURNS

All configured orders, including hardware and software, are non-returnable.  All software, regardless of whether such software is part of a configured order, is non-returnable.  All authorized returns may be assessed a twenty percent (20%) restocking charge; provided, however, that Product returns based on warranty claims will not be assessed such restocking charge.

PROFESSIONAL SERVICES CANCELLATION

  1. Time and Material:  For Professional Services provided on a time and material basis, Customer agrees to pay for time and material Professional Services rendered up to and through the effective date of cancellation.
  2. Fixed Price:  For Professional Services provided on a fixed price basis, unless otherwise set forth in the applicable Order, fixed price Professional Services may not be cancelled.

MAINTENANCE SERVICES AND MANAGED SERVICES CANCELLATION

  1. For Convenience:  Unless otherwise specified on the pertinent Order, Customer may terminate Maintenance Services, in whole or in part, upon providing Seller with thirty (30) days advance written notice; provided, however, that Customer shall be liable to Seller for the lesser amount due for Maintenance Services for (i) twelve (12) months; or (ii) the remainder of the Maintenance Term or the applicable Maintenance Renewal Term.
  2. For Cause:  Either Party may terminate the applicable Maintenance Services included in an Order without liability to the other Party by providing written notice to such other Party if such other Party (a) fails to cure any material breach of the terms and provisions of the Agreement or such Maintenance Services included in the pertinent Order within a thirty (30)-day period after it has received from the non-breaching Party a written notice that details the breach and requests that the breach be cured; or (b) becomes insolvent, or insolvency proceedings are instituted against such other Party.