C1 Gov Blog Archives

African American woman using her phone in modern office

The Evolution and Future of Customer Experience in Federal Government

C1 Gov President & CEO Jason Friend explores how federal agencies are revolutionizing citizen services through modern CX strategies. Learn how the integration of journey mapping, AI-powered solutions, and human-centered design is transforming government services, creating more efficient and responsive interactions between citizens and federal agencies.

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C1 Gov’s CX Practice

CX CoE Our CX Practice CX Vision & Strategy CX in Government Our CX Practice Empowering Government Services with Transformative Digital Solutions At the core

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