C1 Gov Blog Archives

African American woman using her phone in modern office

The Evolution and Future of Customer Experience in Federal Government

C1 Gov President & CEO Jason Friend explores how federal agencies are revolutionizing citizen services through modern CX strategies. Learn how the integration of journey mapping, AI-powered solutions, and human-centered design is transforming government services, creating more efficient and responsive interactions between citizens and federal agencies.

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artificial intelligence (ai) and machine learning (ml)

Navigating the Landscape: AI in Federal Government

In recent years, Artificial Intelligence (AI) has become the buzzword in various industries, and the public sector is no exception. With the potential to enhance efficiency by automating tasks, analyzing large amounts of data, and improving decision-making, AI is poised to transform the federal government.

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