C1Gov, in partnership with NICE inContact, transformed NYC’s Department of Social Services call center, adopting a cloud-based CXone platform. This modernization enhanced operational efficiency, scalability, and customer service quality, effectively addressing high call volumes and integrating advanced technological solutions in public service delivery.
At Joint Base Charleston, C1Gov performed a strategic replacement of outdated infrastructure to a state-of-the-art VoIP solution with Avaya’s Enterprise Session Controller. The systems upgrade enhances communication capabilities while adhering to Department of Defense standards, and achieving cost-effective, efficient telephony integration.
At Vandenberg Air Force Base, C1Gov’s strategic expansion of high-speed data transport enhanced the base’s command and control capabilities for crucial military operations through the implementation a Dense Wavelength Division Multiplexing (DWDM)/Optical Transport Network (OTN) Phase 2 System.
C1Gov, in collaboration with Ciena, revolutionized Edwards Air Force Base’s network infrastructure by replacing their legacy Fujitsu core network with a cutting-edge solution that ehances capacity, and future-proofs delivery of critical services.
Faced with an aging, legacy Avaya system at their HQ on Fort Bragg, JSOC could not meet cybersecurity requirements without performing an expensive and disruptive upgrade.
Deploying IPv6 can be a daunting task for companies, especially for those in government IT services. In this post, we’ll take a closer look at each challenge, providing a detailed overview to help organizations navigate this transition smoothly.
This blog post examines the recent US federal government’s IPv6 mandate, its implications, and the steps necessary for a seamless transition.
In recent years, Artificial Intelligence (AI) has become the buzzword in various industries, and the public sector is no exception. With the potential to enhance efficiency by automating tasks, analyzing large amounts of data, and improving decision-making, AI is poised to transform the federal government.
Faced with an aging, legacy Avaya system at their HQ on Fort Bragg, JSOC could not meet cybersecurity requirements without performing an expensive and disruptive upgrade.
WHITEPAPER Benefits of Deploying VDI on Azure IL6 Deploying Virtual Desktop Infrastructure (VDI) on Azure FedRAMP IL6 enables government agencies to maintain strict security and