C1Gov, in partnership with NICE inContact, transformed NYC’s Department of Social Services call center, adopting a cloud-based CXone platform. This modernization enhanced operational efficiency, scalability, and customer service quality, effectively addressing high call volumes and integrating advanced technological solutions in public service delivery.
At Joint Base Charleston, C1Gov performed a strategic replacement of outdated infrastructure to a state-of-the-art VoIP solution with Avaya’s Enterprise Session Controller. The systems upgrade enhances communication capabilities while adhering to Department of Defense standards, and achieving cost-effective, efficient telephony integration.
At Vandenberg Air Force Base, C1Gov’s strategic expansion of high-speed data transport enhanced the base’s command and control capabilities for crucial military operations through the implementation a Dense Wavelength Division Multiplexing (DWDM)/Optical Transport Network (OTN) Phase 2 System.
C1Gov, in collaboration with Ciena, revolutionized Edwards Air Force Base’s network infrastructure by replacing their legacy Fujitsu core network with a cutting-edge solution that ehances capacity, and future-proofs delivery of critical services.
Faced with an aging, legacy Avaya system at their HQ on Fort Bragg, JSOC could not meet cybersecurity requirements without performing an expensive and disruptive upgrade.
Faced with an aging, legacy Avaya system at their HQ on Fort Bragg, JSOC could not meet cybersecurity requirements without performing an expensive and disruptive upgrade.